Returns & Exchanges

At JD Watches NY, we strive for complete satisfaction with every timepiece; however, if you are not entirely pleased, you may return your unworn watch within 14 days of delivery. All returns must include original packaging, tags, and documentation to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our concierge team via email or through your account dashboard to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

2

Secure Packaging

Place the watch in its original presentation box and pack it securely inside a shipping carton with all original certificates, warranty cards, and links.

3

Insured Shipping

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the package is scanned for tracking purposes.

4

Inspection and Refund

Once our horologists verify the condition and authenticity of the returned timepiece, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing