Frequently Asked Questions

Everything you need to know about your JD Watches NY experience.

Are all your watches authentic?

Yes, JD Watches NY guarantees that every timepiece we sell is 100% authentic and has undergone a rigorous inspection process by our master watchmakers.

What is your shipping policy for high-value items?

We offer complimentary, fully insured overnight shipping on all orders within the United States. A signature is required upon delivery to ensure your purchase arrives safely.

Do you offer a warranty on pre-owned watches?

Every pre-owned watch purchased from us includes a 12-month limited warranty covering the internal movement and mechanical reliability.

What is your return and exchange policy?

We offer a 7-day return policy for a full refund, provided the watch is returned in the exact same condition it was received, with all original packaging and security tags intact.

Do you accept trade-ins or buy watches directly?

Absolutely. We provide competitive market offers for luxury timepieces. You can fill out our 'Sell Your Watch' form online to receive a preliminary valuation within 24-48 hours.

Can I visit your showroom in New York?

Yes, we welcome clients to our New York City showroom. To provide you with a personalized experience, we recommend scheduling an appointment in advance.